Need a Ride?
Transportation is vital to helping our community rise.
The Ride United Transportation Access (RUTA) Program, operated by United Way of the Mohawk Valley in partnership with Lyft Transportation, provides essential ride services to low-income individuals and families across Oneida and Herkimer counties. This program covers transportation for a wide range of critical needs, including health/medical/mental health/substance abuse services, essential services, legal services, employment services, childcare services, education services, and housing services. United Way of the Mohawk Valley is committed to breaking transportation barriers and empowering individuals and families to access the opportunities and services they need to thrive.
Ride Pass Request Form:
We have very limited monthly passes available, distributed on a first-come, first-served basis. Each household is eligible for 4 one-way passes per month (equal to 2 round-trip rides), depending on availability.
Temporary Use: The Ride United program is a short-term solution to help fill transportation gaps until clients establish a sustainable, independent means of transportation.
Lyft Passes: Available for clients with a smartphone and a credit/debit card to download the Lyft app. Each pass provides a $26 one-way credit. Clients are responsible for any remaining balance of the ride.
Complete this form [gorideunited.paperform.co/] to request a ride pass.
Hours of Operation:
Monday–Thursday: 8:30 AM–4:30 PM
Friday–Sunday: Closed
If you need transportation on a day we’re closed, please submit your request ahead of time during open hours. Allow up to 4 hours for requests to be fulfilled.
Questions about Lyft Passes: carlosr@unitedwaymv.org or at 680-243-7865
Subscription Plan for Organizations/Agencies ONLY:
Introducing Ride United New Transportation Subscription Plans! Does your organization need reliable, cost-effective transportation for clients, patients, or employees? United Way of the Mohawk Valley’s Ride United Transportation Program is now offering flexible subscription plans designed to meet your needs while keeping transportation affordable and accessible. With our new tiered packages, you can:
- reduce transportation barriers for those you serve
- access concierge booking and priority ride support (available with select plans)
- receive detailed ride reports and data insights, you can also customize a plan that fits your unique needs
Ready to simplify transportation for your organization? Fill out our quick inquiry form today to find the right plan for you!
Complete the form in the link: https://rideunitedinquiry.paperform.co
Hours Of Operation for Subscription Partners:
Ride United operates Monday through Friday from 8:30 am to 8 pm
Code of Conduct:
All clients are expected to treat drivers, program staff, and fellow passengers with respect and dignity. The following behaviors will not be tolerated and may result in immediate suspension or permanent removal from the program:
- physical or verbal abuse, threats, or harassment of any kind.
- destruction of property or disruptive behavior that interferes with service
- use of drugs, alcohol, or other illegal substances while utilizing service
- any action that endangers the safety of the driver, other passengers, or program staff
Non-Discrimination Policy:
The Ride United Transportation Program does not discriminate in the provision of services. No individual will be denied access based on race, color, national origin, sex, gender, sexual orientation, religion, age, disability, or any other legally protected status.
Our goal is to provide a safe and welcoming environment for all riders. By participating in this program, clients agree to adhere to these policies. Failure to comply may result in loss of access to Ride United Services.
*Disclaimer: 211 and Ride United are separate programs. 211 provides information and referral services to connect individuals with local resources, while Ride United is a transportation assistance initiative. Participation in one program does not guarantee eligibility for the other.