Using the power of technology and innovation, 211 is available 24/7, 365 days a year, to link people to the help they need.
United Way's 211 database is the most comprehensive listing of local services available. 211 can connect people with community, health, and disaster services through a free, confidential service with a call, click, or text.
Many times people don't know where to turn first for help. 211 navigates through the many available services to connect our community members with the necessary services.
Special update: Due to COVID-19, call volume and time has increased significantly. Please know that call wait times are currently, on average, about 15 minutes. We suggest utilizing 211 Mid-York's searchable website or texting options if possible.
Whether in times of natural disaster or personal crisis, 211 is committed to being the first and most essential resource for anyone who needs help.
With 211, individuals can find information about:
- Supplemental food and nutrition programs
- Shelter and housing options and utility assistance
- Emergency information and disaster relief
- Employment and education opportunities
- Services for veterans
- Health care and vaccination information
- Addiction prevention and rehabilitation programs
- Reentry help for ex-offenders
- Support groups for individuals with mental illnesses or special needs
- A safe, confidential path out of physical and/or emotional domestic abuse
- And more!
At a time of crisis, any one of us can be unsure of where to begin to find help. 211 changes that, connecting callers to the most current listing of available services and the one-on-one assistance of an experienced, highly skilled problem solver who will:
- Listen and respond confidentially
- Assess their needs
- Offer emotional support
- Provide referrals
- Conduct follow-up
- Advocate on their behalf
Let 211 assist you in helping your employees and/or clients.
It’s a never-ending job to keep track of changes in programs and services, which is why 211 staff work every day to keep our database current. 211 can provide training to your Human Resource and Management staff on how to best utilize 211. Let us provide you with onboarding materials to deepen your Employee Assistance Programs and more.
Steve's Story - Helping employees connect with essential services.
Steve is a Human Resource Coordinator for a small, local manufacturing business. It is important to him that he goes the extra mile to help any employee. Recently, Steve was following up with Bob, an employee who had been involved in a near-miss incident at work. Bob confided that he’d been distracted at work because he was worried about his wife being alone at home after her recent illness. Steve was able to provide Bob with information about 2-1-1, making it possible for Bob to make one call to find out what help was available.
Special Needs Connection
211's DD InfoLink is a single source for local information and referrals for individuals with intellectual, developmental and/or physical disabilities. This specialized online tool focuses on helping self-advocates, families, and caregivers find support and answers.
For DD InfoLink visit www.211midyork.org/ddinfo.
Individuals located outside of Madison, Oneida, and Herkimer counties visit www.211nys.org/disability-services.
During a disaster, 211 works closely with government and community organizations to provide public information to the community. 211 also reports community needs that are not being met and act as the central communications point for other community agencies and non-governmental organizations.
For more info visit www.211midyork.org/disaster-tools.
Becoming a supporter of 211 means that you are dedicated to connecting your neighbors, friends, and family with the community resources they need to build and sustain healthy lives.
Local Agencies and Organizations
Do you have services and resources to offer community members in Oneida, Herkimer, or Madison County? Listing with 211 Mid-York is free! Be a part of the most comprehensive listing of services locally and be sure your information is listed in our 211 database.
Update Your Listing
Keep your listing up to date so that our community always has the right information to get help when they need it. Email updates to 211midyork@ABVI-Goodwill.com.
We also require that you complete an annual verification. Programs not verified annually are removed from 211 Mid-York to ensure that we continue to meet our high standards of accuracy and quality.
Report a Problem
Call 315-733-4691 x 225 or email firstname.lastname@example.org
Promotional Items Toolkit
Help our community by promoting 211! Check out our toolkit for resources to share with your clients and our community.
Advocate for 211 Funding in 3 Easy Steps
Join United Way staff and board as we request funding for 211 in the NYS Budget.
Tell your local state representatives to fund 211 in the NYS Budget!
- Identify your local NYS senate representatives: Find Your State Senator.
- Email your local NYS senate representatives using our easy to copy and paste email template.
- Ask others to get involved! Share this request with friends and family asking them to join us in requesting 211 funding be included in the NYS budget.
Why is funding in the NYS budget crucial?
The 211 system saw a huge surge in activity last year as the COVID-19 pandemic swept the state and nation. There has been a 168% increased need in the past year for 211 referrals.
Historically, 211 has received support in NYS Budget funding. This financial support ensured 211 was there for so many New Yorkers who needed assistance over the last several months. This funding support in the new budget is important to ensure 211 will be there for our community in the future.