Using the power of technology and innovation, 211 is available 24/7, 365 days a year, to link people to the help they need. 

United Way's 211 database is the most comprehensive listing of local services available. 211 can connect people with community, health, and disaster services through a free, confidential service with a call, click, or text.

Many times people don't know where to turn first for help. 211 navigates through the many available services to connect our community members with the necessary services.


Get Connected. Get Help.

Dial 2-1-1 or 1-844-342-5211

Text HELP to 898-211

Whether in times of natural disaster or personal crisis, 211 is committed to being the first and most essential resource for anyone who needs help.

With 211, individuals can find information about:

  • Supplemental food and nutrition programs
  • Shelter and housing options and utility assistance
  • Emergency information and disaster relief
  • Employment and education opportunities
  • Services for veterans
  • Health care and vaccination information
  • Addiction prevention and rehabilitation programs
  • Reentry help for ex-offenders
  • Support groups for individuals with mental illnesses or special needs
  • A safe, confidential path out of physical and/or emotional domestic abuse
  • And more!

At a time of crisis, any one of us can be unsure of where to begin to find help. 211 changes that, connecting callers to the most current listing of available services and the one-on-one assistance of an experienced, highly skilled problem solver who will:

  • Listen and respond confidentially
  • Assess their needs
  • Offer emotional support
  • Provide referrals
  • Conduct follow-up
  • Advocate on their behalf

Local Businesses

Let 211 assist you in helping your employees and/or clients.

It’s a never-ending job to keep track of changes in programs and services, which is why 211 staff work every day to keep our database current. 211 can provide training to your Human Resource and Management staff on how to best utilize 211. Let us provide you with onboarding materials to deepen your Employee Assistance Programs and more.

Steve's Story - Helping employees connect with essential services.

Steve is a Human Resource Coordinator for a small, local manufacturing business. It is important to him that he goes the extra mile to help any employee. Recently, Steve was following up with Bob, an employee who had been involved in a near-miss incident at work. Bob confided that he’d been distracted at work because he was worried about his wife being alone at home after her recent illness. Steve was able to provide Bob with information about 2-1-1, making it possible for Bob to make one call to find out what help was available.

Special Needs Connection

211's DD InfoLink is a single source for local information and referrals for individuals with intellectual, developmental and/or physical disabilities. This specialized online tool focuses on helping self-advocates, families, and caregivers find support and answers.

For DD InfoLink visit www.211midyork.org/ddinfo.

Individuals located outside of Madison, Oneida, and Herkimer counties visit www.211nys.org/disability-services.

Disaster-Related Services

During a disaster, 211 works closely with government and community organizations to provide public information to the community. 211 also reports community needs that are not being met and act as the central communications point for other community agencies and non-governmental organizations.

For more info visit www.211midyork.org/disaster-tools.


Becoming a supporter of 211 means that you are dedicated to connecting your neighbors, friends, and family with the community resources they need to build and sustain healthy lives.

Make a gift to support 211.

Questions about 211?
Contact Betty Joan Beaudry, Director of Community Impact and 211. Call 315-733-4691, ext. 225