Free Tax Prep

United Way's Free Tax Prep Goes Virtual

Our Free Tax Prep program is back and available for clients for the 2021 tax season! Due to COVID-19, and in order to keep our clients, volunteers, and staff safe and healthy, the program will be offering virtual appointments. 

Clients can sign-up for virtual appointments with our easy-to-use, HIPPA approved secure teleconnection platform, Klara. Digital document signatures and filing will also be available virtually!

While there will be no in-person appointments available this year, clients without access to wi-fi, a phone, tablet, or computer still have options to have their taxes filed. Free wi-fi can be accessed at the Rome and Utica Library parking lots. Should clients not have access to a phone, computer, or tablet for a virtual appointment, a limited amount of "drop-off" appointments will be available at the MVCAA location only. No drop-off appointments will be available at any other location.

When can I schedule my appointment?

Scheduling opens on January 22, 2021, at 8:30 am, with appointments available as early as February 1, 2021. 

How do I schedule my appointment?

Self Schedule Your Free Tax Appointment Online

What do I need for my appointment?

Click here to view the full list of items to have ready.

What is Free Tax Prep?

Moving individuals and families toward financial independence.

United Way, in partnership with the Mohawk Valley Asset Building Coalition, is dedicated to helping individuals and families in Oneida and Herkimer Counties become financially self-sufficient by offering free tax preparation services, financial empowerment workshops, and a host of other services.

Having a personal safety net is important and by helping families save money, United Way and partners are offering solutions that move people towards financial independence and a better quality of life.

Our Free Tax Prep program offers free tax preparation to Oneida or Herkimer County residents with household income up to approximately $66,000. Taxes are prepared by our IRS-certified volunteers with electronic filing for taxpayers from eligible households. Free Tax Prep sites accommodate people with disabilities and interpreting for limited English speakers is available.

Free Tax Prep Volunteers

Looking to give back your time to help others? Volunteering with our Free Tax Prep program is a rewarding way to give back by using your skillset or gaining a new one!

For more volunteer details or to sign up visit United Way’s Volunteers United platform.

File your own taxes with

United Way partners with H&R Block to provide its premium online tax filing software to help people easily and accurately file their federal and state taxes through MyFreeTaxes if they have a "simple" tax return. Filers can easily access MyFreeTaxes from their computer or the palm of their hand and can file federal and up to three state returns for free. Learn more.

What makes different?

  • MyFreeTaxes is the only national online free tax preparation service operated by a nonprofit.
  • Free customer support is available in English and Spanish from IRS-certified specialists. Filers can call us or use the chatbox on to get assistance from a real person in real-time.
  • File your taxes without the pressure of upsells.
  • MyFreeTaxes provides more forms and guidance than any other free product on the market. The 2017 version includes beyond basic forms for any complex filing situations. View the full list of state and federal forms supported.


Many individuals may not realize they do not have to pay fees that drain money away from their tax refunds.
By investing in United Way of the Mohawk Valley you will make a tremendous difference in helping hard-working individuals and families move towards financial self-sufficiency. Donate today.

Questions? Contact Kristen Synakowski at or 315-733-4691, ext. 234.

Free Tax Prep Partners